Terms & Conditions

Read them slowly and get the best out of BYSU MX.

Terms & Conditions

Please, find some time to read the next terms to avoid any kind of misunderstandings and get the best user experience.

We invite you to read our terms and conditions.

In case of any doubts, use our new customer service section.
By having a subscription to bysu.mx, you accept the following terms:

1- The payment has a value of $ 400, which is charged recurrently in a monthly period
automatically to your registered card, this will be through our payment processor, Stripe.

2- If there is any clarification or doubt with your payments, you must only present your bank
account statements so that we can review the situation. Screenshots or photographs of any app
or system external to the data offered by the bank with which you have registered your credit / debit card will not be accepted.

3- The audiovisual content presented is never acquired, what you receive for your payment is access to different content that will help you improve your health through certified training.
By subscribing, you agree that you do not own any video / images / text and general content found on the platform.

4- BYSU MX reserves the right to permanently suspend your account if we notice suspicious behavior or malicious activity through our networks, support accesses, customer service or in general.

5- The daily training, nutritional guide, series, content published in networks, will not be reposted without authorization anywhere, otherwise, we will cancel your account, and it will be
possible to take legal action against you.

6- Sometimes there will be dynamics like challenges with the users of the platform, you are not obliged to participate in any dynamics of Bysu, however, we ask that you respect people
that are interested in participating and do not present inappropriate behavior towards them in their content on networks, etc.

7- The cancellation of the service is entirely responsibility of the user, it can be made through their own profile or, requesting it to the corresponding support medium, directly to the email
soporte@bysu.mx or, generating a Cancellation Ticket through the Customer Service Module.

8- BYSU MX takes the freedom to modify, remove and update content as best it deems
appropriate without being obliged to notify users.

9- No refunds will be generated for late cancellations or for any reasons related.

10- BYSU MX does not take responsibility for any injury or accident occurred during the virtual
training sessions, the user is provided with a Warm-up and a Cool-down guide to avoid injuries.

11- The trainer is not obliged to answer technical, payment or other questions of a nature
outside the training and nutrition area through her personal means of contact, for this there are specific customer assistance and support modules.

12- Support tickets are generated and filed based on the area to which they are directed, if a Ticket was not destined for the correct area, it will not be taken into account (Example: Nutrition Tickets with Cancellation request).

BYSU MX does not store personal information of the user beyond their email to allow the use of the service. To learn more about the security of your data, we invite you to know our Privacy Policies.

BYSU MX reserves the right to modify these Terms and Conditions without prior notice, it is the user's duty to consult them and verify that they always agree with them.

Quick Links